Purchase and Delivery and Exchange policy
(Update 01-01-24)

1. Jurisdiction & Dispute Resolution: Disputes related to product purchases will be resolved through binding arbitration, not in court, per the American Arbitration Association's rules. You waive the right to participate in class, consolidated, or representative actions.

2. Payment Methods: We accept various payment methods like credit/debit cards and reserve the right to refuse any form of payment. You must provide valid payment information and are responsible for all charges, including taxes and handling fees.

3. Order Acceptance & Cancellation: We reserve the right to refuse or cancel orders for reasons like product availability, pricing errors, or credit issues. Charges will be refunded for canceled orders that were already billed.

4. Non-returnable due to Food safety reasons: All items are non-returnable due to potential safety risks as ingestible products. However, if an item arrives damaged or defective, you may request a refund or replacement within 3 days of receiving the item through Your Orders by providing an image of the item and its defects.

5. Shipping & Handling: Shipping costs vary and are the buyer's responsibility, including all taxes and duties for international orders. We are not liable for shipment delays or errors due to incorrect shipping information.

6. Shipping Damage & Lost Packages: Our liability for damaged or lost packages is limited to a maximum of $100. This automatic coverage applies only to packages without third-party insurance. Should you choose not to purchase additional third-party insurance, understand that your compensation for any loss or damage during shipping will not exceed $100. For higher value protection, we strongly recommend purchasing third-party insurance.

7. Pricing Errors: We reserve the right to cancel orders with incorrect pricing or product information. Prices are subject to change without notice.

8. Quantity Limits & Resale: We may limit the quantity of items per order and prohibit sales to resellers. Bulk purchase conditions and restrictions apply.

9. Bulk Purchases: Bulk orders have specific terms regarding shipment, returns, and processing. They may take longer to deliver and have different return policies.

10. Additional Terms: Specific terms for certain products, like pricing and refunds, are available on product pages.

For further details or specific queries, please contact our Customer Care.

2024 @ Copyright -ZenLife Herb Company LLC - All rights reserved.
*These statements have not been evaluated bythe food and Drug Administration.This product is not intended to diagnose, treat, cure, or prevent any disease.
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